Refund policy

Return Policy for Elumiere Skincare

Welcome to Elumiere Skincare, where your satisfaction is our top priority. We understand that skincare is a personal journey, and we want you to feel confident in every purchase you make with us. To ensure your peace of mind, we have crafted a comprehensive return policy.

1. Eligibility for Returns:

• We gladly accept returns on all unused and unopened products within 14 days of delivery.
• To qualify for a return, the item must be in its original packaging and in the same condition as when you received it.
• Please note that certain items, such as opened or used products, gift sets, and promotional items, may not be eligible for return. Refer to the product description for specific details.

2. Initiating a Return:

• To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at elumiereskincare@gmail.com. 
• Kindly provide your order number and details of the item(s) you wish to return. Our dedicated team will guide you through the return process and provide further instructions.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• For your protection, we recommend using a trackable shipping method to ensure safe delivery of your return.

4. Refunds:

• Once your return is received and inspected, we will process your refund within 5 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping fees are non-refundable, and a restocking fee may be applied to certain returns.

5. Exchanges:

• If you wish to exchange an item for a different product or variant, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability.

6. Damaged or Defective Items:

• In the unlikely event that you receive a damaged or defective item, please notify us immediately. We will work quickly to resolve the issue and provide a replacement or refund as necessary.

7. Contact Us:

• Should you have any questions or concerns regarding our return policy or any other inquiries, please don't hesitate to reach out to our customer service team. We are here to assist you in any way we can!

Thank you for choosing Elumiere Skincare as your trusted skincare partner. We are committed to providing you with exceptional products and service to help you achieve your skincare goals with confidence.

Please note that this return policy is subject to change. For the most up-to-date information, please refer to our website or contact our customer service team.

 

PLEASE NOTE THAT ALL RETURN REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF RECEIVING PRODUCTS.

Method of Purchase	Returns Reason	Refund	Credit
Online, In person	My Item arrived Damaged/Faulty	YES	YES
Online, In person	I’ve tried the product and have changed my mind	NO	NO
Online, In person	My product is unused but I’ve changed my mind.	YES	YES
Online, In person	I have received the wrong item	YES	YES
Online, In person	I’ve tried the product and experienced an allergic reaction	YES	YES
Online	One of the items I ordered was missing	YES - ONLINE ONLY	YES - ONLINE ONLY
In person	I would like to return my item but I do not have any proof of purchase*	NO	NO