Shipping policy

Shipping Policy for Elumiere Skincare

Welcome to Elumiere Skincare, where we aim to provide you with exceptional products and service, including reliable shipping options. We want to ensure that your skincare journey with us is smooth and convenient. Please review our shipping policy for deliveries within Australia:

1. Shipping Methods:

  • We offer standard and expedited shipping options for orders within Australia.
  • Standard shipping typically takes 5-7 business days, while expedited shipping delivers your order within 2-3 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and your delivery location.
  • You can view the shipping cost for your order during the checkout process before finalizing your purchase.

3. Order Processing Time:

  • Orders are typically processed and shipped within 3 business days of receiving your order.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.

4. Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the status of your delivery and estimated delivery date.

5. Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues.
  • We are unable to reroute packages once they have been shipped, so please double-check your address before finalising your order.

6. Delivery Attempts:

  • If you are not available to receive your package at the time of delivery, the delivery service will typically leave a delivery notification with instructions for arranging a re-delivery or pickup.

7. Shipping Restrictions:

  • We currently only ship within Australia and do not offer international shipping.
  • Certain products may be subject to shipping restrictions due to their size, weight, or content. Please refer to the product description for any specific shipping limitations.

8. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order status, please don't hesitate to contact our customer service team. We are here to assist you!

Thank you for choosing Elumiere Skincare for your skincare needs. We strive to provide you with a seamless shopping experience and timely delivery of your order.

Please note that this shipping policy is subject to change. For the most up-to-date information, please refer to our website or contact our customer service team.